FAQs

Frequently Asked Questions (FAQs)

Welcome to our FAQ section! Here you’ll find answers to the most common questions about our home décor and kitchen essentials. We’re here to make your shopping experience easy, enjoyable, and worry-free.

If your question isn’t listed below, please reach out to our team — we’re always happy to assist!

 1. What type of products do you offer?

We offer a wide range of home décor and kitchen essentials, including decorative jars, serving platters, crockery, artificial plants, vases, and elegant tableware designed to add beauty and functionality to your space.

 2. Are your products handmade or machine-made?

Our collection includes both handcrafted and high-quality manufactured items, carefully selected for their durability, design, and aesthetic appeal.

 3. Do you deliver all over Pakistan?

Yes! We provide nationwide delivery across Pakistan. Your order will be delivered right to your doorstep safely and on time.

 4. How long does delivery take?

Delivery usually takes 3 to 7 working days, depending on your location. You’ll receive tracking details once your order is shipped.

 5. What payment methods do you accept?

We accept Cash on Delivery (COD) and online bank transfers for your convenience.

 6. Can I return or exchange a product?

Yes, returns or exchanges are accepted within 3 days of receiving your order, provided the item is unused and in its original packaging. Please contact our support team to initiate a return.

 7. How can I care for ceramic and glass items?

Handle with care and clean gently using mild soap and a soft cloth. Avoid abrasive materials or harsh chemicals to maintain the shine and finish.

 8. Do you offer gift wrapping or custom packaging?

Yes! We provide gift wrapping and special packaging options upon request — perfect for gifting to loved ones on any occasion.

 9. How can I contact customer support?

You can reach us via email, WhatsApp, or social media pages for any inquiries, order updates, or assistance. Our team is always ready to help!

 10. Do you restock sold-out items?

Yes, we regularly restock popular products. You can follow our social media pages or subscribe to our newsletter to stay updated on new arrivals and restocks.